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Frequently Asked Questions

Frequently Asked Questions

Joining A4DD (for questions about member services, see below)

The Association for Delivery Drivers is a not-for-profit organization dedicated to making delivery work more rewarding.  We use A4DD’s group purchasing power to make it easy and affordable for delivery workers to equip themselves with what they need to operate safely and successfully. Get in compliance with contract and regulatory standards and grow your business while saving enough on gear, fuel, insurance, services, and more to pay for your A4DD membership many times over.

A4DD is committed to keeping membership affordable to drivers.  Annual membership costs just $69.00.  That’s barely $1.00 per week!  There’s also a less expensive six-month option for $45.00.  If you have a Coupon Code, you may pay even less.  A4DD members will quickly make up the cost of membership by using the savings and work opportunities we provide.

No, but A4DD’s membership application and focus is geared to independent delivery drivers.  Motor carriers who contract with drivers can become recognized by A4DD and gain valuable benefits of their own while supporting the Association’s mission.  A4DD welcomes anyone that wants to support an organization that’s helping critical front-line delivery drivers.  Contact us if you are not sure if how to proceed.

A4DD helps delivery companies, but membership is for individual delivery drivers.  Companies can “Register” with A4DD (less than $2/week) and gain many valuable benefits and services.  Company owners who also drive should do both – join as a driver and register your company.  Check out the “Contracting Companies” section of our website.

Yes, anyone in the delivery industry can join A4DD regardless of where you live/work.  However, not all member benefits are accessible outside of the United States of America.  For example, our insurance benefits currently are not available to drivers based outside the USA (though they do cover incidents that may occur in Canada).

As an independent delivery driver, you have the right to choose how you get the products and services you need to meet your contract requirements.  Most TPAs and carriers will let you make these choices if you ask.  For example, if you prefer A4DD insurance or background reports, you can use us for those things and still work with the TPA for others.  Some TPAs will make your A4DD payments for you from your settlements.

Become an A4DD member today by clicking “Sign Up” at the top of any screen.  Or click any “Join A4DD” button as you explore our benefits.  Complete the membership application and submit your dues payment.  Once you’re a member a Next Steps screen will guide you to the products and services that your contracting companies care about most.

If you leave your membership application unfinished, you can resume where you left off by clicking “Driver Signup” at the top of any screen.  Then click “OK” to return to your membership application.  For simple illustrated instructions on how to join A4DD as a driver member, visit our Help Center.

We accept credit and debit cards (MC, VISA, Amex) plus electronic funds transfer from a checking account (also known as ACH).  Many benefits offer a choice of convenient payment plans, such as weekly, monthly, or quarterly.  In some cases, like for training, you just pay as you go.  You can purchase a single course or a bundle of training courses at a reduced cost.

Included with membership are discount programs for work gear, fuel, prescription meds, and more, as well as advertising and other tools to get more work.  Get your own delivery manifest form, access safety and wellness videos, qualify for health insurance subsidies, win up to $100 in prizes every month through our Safety Rewards program, and more — all at no extra cost.  Other benefits, like insurance, training, and professional services, are provided at discounted members-only rates.  See our Member Benefits Center for the costs of each.

No.  You pick and choose the benefits you want to use that makes sense for you.

Association insurance plans protect members who join with “Full-Time” status whenever you are working as a professional delivery driver, no matter what carrier you are doing work for.  “Part-time” status, which is available to drivers earning under $275 per week, limits your insurance coverage to the work you do for one designated “Primary” carrier.  Be sure to update your Member Profile when you switch primary carriers so A4DD’s insurance will come along with you.  Insurance is not in force when you apply for coverage, but rather it takes effect on the date specified on the enrollment confirmation email you receive.

If you want your insurance to cover you while doing work for more than one delivery company, your Member Profile must say “Full-Time Driver” – even if you make “part-time” money. If your Profile shows you as a Part-Time driver you will only be covered while working for one designated ‘primary’ carrier.  The cost for “Full-Time” drivers is only a few dollars more per week. We recommend going to your carriers about this as they may adjust your commission and make up your cost difference in order to keep you on-call. To request a change in your time status, use our website’s Contact Us form.

A4DD members can now cover a non-driving helper under the member’s Occupational Accident insurance.  Otherwise, A4DD membership and benefits apply only to the delivery driver member, not to other drivers.  If the other drivers are your employees, then you should seek professional advice on what benefits you are obligated to provide to them and how to obtain them since A4DD does not provide employee benefits.  If the other drivers are independent sub-contractors, then they would need to join the Association for themselves to receive benefits.  You can point them our way and assist them, of course.  A4DD can help these drivers qualify to do work with you, just as we help you qualify for work with larger contracting companies.

Member Service Questions

A4DD’s low fees don’t allow for a big phone service team, so please use other ways to get help whenever possible.  First, check out these FAQs and the simple, detailed instructions for common needs found in our A4DD Help Center (click Help at the top of any screen).  If you don’t find what you need, click Contact Us at the top of any screen.  We respond first to those messages and that’s also where you’ll see other ways to reach out for help.  Be sure to include as much detail as possible about what you need since this will help us assist you faster.

You need to be logged into A4DD.org as a member before you can take advantage of our benefits. Click on LOGIN at the top of any screen (on some mobile devices you first tap LOGIN/SIGNUP). Enter your email and password. Be careful to delete any extra spaces so that the system recognizes you. If you forget your password, there’s a link to recover it.

Drivers create a Member Profile when you join A4DD, and it’s important to keep your profile up to date.  Drivers with out-of-date profiles lose out on work opportunities and discounts.  When you log into A4DD’s website, we prompt to update your profile.  You can also do this from the My Account menu.  Remember to click the “Continue” button to save your changes.

If your “Primary Contracting Company” listed on your member profile gave you a discount code, they are registered with A4DD and will automatically receive a notice when you enroll for insurance and other benefits.  If your contracting company didn’t give you a code, encourage them to contact A4DD.  You can order Certificates of Insurance for anyone 24/7 on our site.  You can download Certificates of Training at any time using the link from your training invitation email.  For simple illustrated instructions, visit our Member Help Center (click HELP at the top of any screen).

Update your payment information with A4DD.  It’s important and easy to do this before there’s a payment problem so you can avoid a $25.00 fee and the notice that your contracting companies will receive if benefits like insurance get canceled.  A4DD sends members a reminder when your credit/debit cards are set to expire.  You can update your payment information whenever you log in at A4dd.org (click the link), or from the My Account menu, or from the Useful Links area at the bottom of any screen.  Complete the brief Update Form. We take care of the rest.  For simple instructions, see our Member Help Center (click HELP at the top of any screen).

To reactivate your insurance or membership, simply update your payment information – even if you are keeping the same payment method. Be sure to check the box(es) for anything you want to reactivate. You can easily update your payment information by logging in to A4dd.org (click the link), accessing the My Account menu, or using the Useful Links area at the bottom of any screen. Just complete the brief Update Form. Please refer to our Member Help Center for further instructions.

Please note that a $25 fee will be charged to reactivate your services. To avoid payment issues, please keep your payment information up to date and make sure you have adequate funds in your account at midnight on the 1st of the month or on Saturday nights if you pay weekly.

To keep up with all that’s going on with your Association, watch out for email updates from A4DD.  Check out the “News” link at the top of any A4DD screen.  Finally, the A4DD Membership Benefit Center lists all the latest benefits as well as those on the way.

Privacy is a top priority for us. Please read our privacy statement posted on the site, but for now, let’s keep it simple. We do not provide any information to contracting companies or vendors unless you authorize it. And we do not sell your information to outside parties for marketing or any other purpose. Bottom line – your personal information stays private, and is only used to provide you with the member benefits and discounts you want.

You can stop any A4DD services that you subscribe to, and you may stop your membership from renewing at any time. This needs to be done on our website. You can cancel A4DD services from the My Account menu or the Useful Links area at the bottom of any screen. Complete the brief form and you will stop getting billed. After canceling your A4DD membership, you can still use A4DD member benefits for the balance of your current membership period.  See our Member Help Center for simple illustrated instructions.