After a period over the past weekend where access to A4DD’s training portal was blocked, we are pleased to announce that service was restored on Sunday evening.  A4DD members – and any employees you assigned training to – may use our online compliance and safety training training normally once again.

If drivers tried to take safety or compliance training – or access a free safety or wellness video – over the past weekend, they may have run into an alarming sounding error message like the image above. For a time there was no way to access the training portal and take a course.  Now drivers can connect normally and log on with the training credentials (username, company ID, and password) emailed to them after their enrollment.

A4DD quickly diagnosed the problem as an expired Security Certificate for the (third-party) portal site.  We contacted the portal site manager to alert them, and they were able to re-issue the certificate to get the portal up and running again.  While we are questioning why the certificate was allowed to expire, we do appreciate the prompt and successful after-hours response by the site manager.

A4DD utilizes the Succeed Solutions portal, which is a secure “HTTPS” site with a Strict Transport Security policy. This means that internet browsers, like Google Chrome, Firefox, Microsoft Edge, or Apple Safari, can only connect to the portal securely in order to protect user privacy. Websites prove their identity to browsers using a “certificate”.  If the certificate expires, the browser can’t connect. 

Once again, we are happy to report that A4DD training is back in business.  You can give drivers this link to access their training:  https://portal.succeedms.com/Home/Index.  As a reminder, we recommend Chrome or Safari over Firefox or Edge for the training.  Check out our Training Center to see how affordable professional training can be for delivery drivers.